Cancellations and Refunds Policy

Last updated: November 2025

Overview

At PredIntel™, we strive to provide the best decision intelligence and predictive guidance experience across our specialized services. This Cancellations and Refunds Policy outlines our approach to refund requests for our core services: Decision Intelligence (Ask Your Question), Career Outcome Intelligence, AI Chat Assistant, and related offerings.

Service-Specific Refund Policies

Decision Intelligence (Ask Your Question) - One Question Service

Our per-question service provides comprehensive astrological reports. As a digital product:

• Report Delivered Successfully: NON-REFUNDABLE - Once the report is generated and accessible in your account, the digital product is consumed
• Payment Processed, No Report: Full refund if payment went through but report generation failed. Required: Payment ID/Transaction ID and proof that report is not in your account
• Technical Delivery Failure: Full refund if report cannot be accessed due to platform errors. Required: Screenshots of error messages and Order ID
• Duplicate Charges: Full refund for any duplicate transactions. Required: Both transaction IDs from Razorpay

Note: Refund requests must be submitted within 7 days with valid proof. We will verify payment records and delivery status before processing any refund.

Career Outcome Intelligence Service

Our career prediction service provides interview outcome reports. As a digital product:

Refunds ONLY for Technical Failures:

• Payment Processed, No Report: Full refund if payment went through but report was not generated. Required: Payment ID/Transaction ID and Order ID
• Report Inaccessible: Full refund if report cannot be opened or downloaded due to platform errors. Required: Screenshots of error messages
• Duplicate Charges: Full refund for duplicate transactions. Required: Both Razorpay transaction IDs
• Wrong Amount Charged: Refund of excess amount. Required: Transaction ID showing incorrect charge

NON-REFUNDABLE Once Report is Delivered:

• Report Successfully Delivered: NO REFUND - Digital product consumed upon access
• Prediction Accuracy: NO REFUND - Interview outcome differs from prediction
• Timing Variations: NO REFUND - Offer timing or dates vary from estimates
• Disagreement with Analysis: NO REFUND - Personal disagreement with guidance
• User Input Errors: NO REFUND - Incorrect interview date or details provided by user
• Changed Circumstances: NO REFUND - Interview cancelled or job offer withdrawn after purchase

AI Chat Assistant - Subscription Service

Our AI-powered chat service provides unlimited conversations through subscriptions. As a digital service:

Refunds ONLY for Technical Failures (Unused Subscriptions):

• Service Completely Unavailable: Refund if chat service was completely non-functional after subscription purchase. Required: Screenshots of error messages, Subscription ID, and proof of multiple failed attempts
• Payment Processed, No Access: Full refund if payment went through but subscription was never activated. Required: Transaction ID and proof of no subscription in account
• Duplicate Charges: Full refund for duplicate subscription charges. Required: Both transaction IDs

NON-REFUNDABLE Once Service is Used:

• Messages Sent/Received: NO REFUND - Once you've used the chat service (even for 1 message), it's consumed
• Response Quality: NO REFUND - Disagreement with AI responses or guidance quality
• Changed Mind: NO REFUND - Decided not to use after subscription started
• Slow Responses: NO REFUND - Unless service was completely down (requires proof)
• Current Billing Period: NO REFUND - Can cancel, but access continues until period ends

Subscription Cancellations (AI Chat Assistant)

Note: Applies to AI Chat Assistant subscriptions.

How to Cancel

You can cancel your AI Chat Assistant subscription at any time through your account settings. To cancel:

• Log in to your PredIntel™ account
• Navigate to Account → Subscription
• Click "Cancel Subscription"
• Confirm your cancellation

What Happens After Cancellation

Upon cancellation:

• You will retain access to AI Chat Assistant until the end of your current billing period
• No further charges will be made to your account
• Your chat history will be preserved
• You can resubscribe at any time

General Refund Policy

Core Service Refunds

We offer refunds for our core services under the following circumstances:

• Technical Issues: Service disruptions that prevented you from accessing or using our services
• Billing Errors: Incorrect charges, duplicate transactions, or unauthorized payments
• Delivery Failures: Reports or guidance not delivered due to system errors
• First-Time Service Users: Within specified timeframes if dissatisfied with service quality

Legacy Subscription Refunds

For AI Chat Assistant subscriptions, we offer refunds on a case-by-case basis under these circumstances:

• Technical Issues: Service disruptions that prevented you from using AI Chat Assistant
• Billing Errors: Incorrect charges or multiple charges
• First-Time Subscribers: Within 7 days of your first subscription purchase

Message Pack Refunds (Legacy)

Note: Message packs have been replaced by AI Chat Assistant subscriptions. This section applies only to historical purchases.

One-time message pack purchases are generally non-refundable once delivered to your account. However, we may consider refunds if:

• The messages were not successfully added to your account
• There was a technical error during the purchase process
• You were charged incorrectly

Premium PDF Refunds

Premium PDF purchases (Birth Charts, Matchmaking Reports) are non-refundable once generated and delivered, as these are custom-generated digital products. Exceptions may be made for:

• Incorrect birth data entered due to technical issues on our platform
• Failed PDF generation or delivery
• Technical errors preventing download during the available period

How to Request a Refund

Refund requests are evaluated on a case-by-case basis and require valid proof of technical failure. To request a refund:

1. Contact our support team at support@predintel.zohodesk.in
2. Use subject line: "Refund Request - [Service] - [Order/Transaction ID]"
3. Include all required proof (see requirements below)
4. Submit within 7 days of purchase/issue occurrence
5. Our team will verify payment records and technical logs
6. Decision communicated within 3-5 business days

Required Proof by Service

For Ask Your Question (Decision Intelligence) Refunds:

Only for payment processed but report not delivered:

• REQUIRED: Razorpay Payment ID or Transaction ID
• REQUIRED: Order ID (if available in your account)
• REQUIRED: Screenshot showing report NOT in your reports list
• REQUIRED: Registered email address
• Screenshots of any error messages (if applicable)

For Career Outcome Refunds:

Only for payment processed but report not delivered:

• REQUIRED: Razorpay Transaction ID
• REQUIRED: Order ID from purchase confirmation
• REQUIRED: Screenshot showing report NOT accessible in account
• REQUIRED: Registered email address
• Screenshots of error messages or failed download attempts

For AI Chat Assistant Refunds:

Only for payment processed but service completely unavailable:

• REQUIRED: Subscription ID
• REQUIRED: Razorpay Transaction ID
• REQUIRED: Multiple screenshots showing service unavailable (with timestamps)
• REQUIRED: Error messages with dates/times
• REQUIRED: Proof of no messages sent/received in account
• REQUIRED: Registered email address

For Legacy Service Refunds:

• Subscription ID or Transaction ID
• Razorpay Order ID
• Registered email address
• Detailed reason for your refund request

Refund Processing

Timeline

Once your refund is approved:

• Review: 3-5 business days for request review
• Processing: 5-7 business days for refund initiation
• Bank Transfer: 5-10 business days for the amount to reflect in your account (varies by bank)

Refund Method

Refunds will be processed through the same payment method used for the original purchase. The refunded amount will be credited to:

• Credit/Debit Cards: Same card used for payment
• UPI: Same UPI ID used for payment
• Net Banking: Same bank account

Non-Refundable Items

The following are generally not eligible for refunds:

Core Services

• Ask Your Question Reports: Successfully generated and delivered reports with correct birth data
• Career Outcome Reports: Successfully delivered reports with accurate input data
• AI Chat Assistant: Subscription periods after service has been accessed and used
• Premium PDFs: Successfully delivered reports with accurate input data

Outcome-Based Refusals

• Prediction Accuracy: No refunds because predictions didn't match actual outcomes
• Interview Results: No refunds because you didn't get the job or offer timing differed
• Chat Response Quality: No refunds for disagreement with AI Chat Assistant responses or guidance
• Timing Variances: No refunds because timing windows or dates were not exact
• Disagreement with Analysis: No refunds for disagreeing with interpretations or guidance

User-Related Issues

• Incorrect birth data or information provided by user
• Dissatisfaction with guidance style or interpretation approach
• Change of mind after report generation or service delivery
• User error in plan selection or service choice
• Changed circumstances after purchase (interview cancelled, job offer withdrawn, etc.)

Legacy Services

• AI Chat Assistant subscriptions after the 7-day window for first-time subscribers
• Used message credits or consumed services (historical)
• Subscription renewals (cancellation prevents future charges)
• Purchases made due to user error in plan selection

Account Downgrades

If you wish to switch to a lower-tier plan instead of canceling:

• The change will take effect at the end of your current billing period
• You will be charged the lower amount for subsequent billing cycles
• No refund will be provided for the price difference in the current period
• Message limits will adjust according to the new plan

Chargebacks and Disputes

Free Trial and Promotional Offers

Special terms may apply to promotional subscriptions or trials:

• Free trials can be canceled anytime before the trial period ends
• No charges will occur if canceled during the trial
• Promotional discounts are non-refundable
• Refund policies apply to the amount actually paid, not the original price

Service Disruptions

In the event of extended service disruptions or outages:

• We will extend your subscription period to compensate for lost time
• Significant outages may qualify for partial refunds
• We will communicate any such issues via email and in-app notifications

Changes to This Policy

We reserve the right to modify this Cancellations and Refunds Policy at any time. Changes will be effective immediately upon posting to this page. We will notify users of significant changes via email.

Contact Us

For questions about cancellations, refunds, or this policy, please contact:

Consumer Rights

This policy does not affect your statutory rights as a consumer. If you are a consumer in India or another jurisdiction with specific consumer protection laws, you may have additional rights beyond those outlined in this policy.

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